LeadAddictSupport
Real people, fast. Email us and a member of the LeadAddict team answers within one business day, Monday to Friday, Edmonton time. If a problem is stopping live leads from being answered, put URGENT in the subject line and we jump on it.
Urgent lead-handling issues are handled the same day.
Quick help
Signing in
Use the email address your dealership invited you with. You can sign in with that email and your password, with Google, or with Sign in with Apple. If your password is not working, use Forgot password on the sign-in screen, or email us and we will reset it for you.
Notifications
The app notifies you about new leads, replies, calls and bookings. If you are not receiving them, open iPhone Settings, then Notifications, then LeadAddict, and make sure alerts are allowed. Inside the app, Settings lets you choose which events notify you.
Connecting Facebook and Instagram
Go to Settings, then Connect Facebook, and sign in with the Facebook account that manages your dealership's Page and ad account. When Facebook asks which businesses LeadAddict may access, keep your dealership's Page, ad account and pixel selected and leave any other businesses you manage as they are. If the connection shows as expired, repeat the same steps to renew it.
Billing
Dealership owners can open Settings, then Billing, which takes you to your account on our website to see your plan, invoices and payment method. Team members do not see Billing; ask the account owner.
Adding team members
Owners can invite salespeople and managers from Settings, then Team. Each person gets their own login, and you choose whether they see every lead or only the ones assigned to them. New leads can be assigned by hand or shared round-robin across the team.
Taking over a conversation
Open any conversation and tap Take over, or simply type a reply. The assistant pauses for that lead and you are in control. You can hand the conversation back to the assistant whenever you like.
Calls and voicemail
Calls placed from the app use your dealership's business number, so allow microphone access when asked. Calls you cannot take get an automatic text back to the caller, and voicemails appear transcribed in the conversation thread.
Ads and your storefront
Your ads are built from your live inventory and tuned automatically. To change budgets, pause a campaign or update your storefront branding, email us and we will make the change with you.
Delete your account
In the app
Open Settings and choose Delete Account. You will be asked to confirm. Deletion is immediate and permanent: if you are the dealership owner it removes the dealership and all of its leads, conversations, listings, campaigns and team memberships; if you are a team member it removes only your own access and login.
By email
If you cannot use the app, email support@leadaddict.ai from the email address on the account with the subject "Delete my account". We verify the request and complete the deletion within 7 days, then confirm by reply. If a paid subscription is still running, the deletion is processed when that subscription period ends, unless you delete the account in the app, which is immediate.
Shoppers
If you contacted a dealership and want to stop hearing from them, reply STOP to any text. To have the information held about you deleted, email us or the dealership and we will take care of it.
Looking for how we handle information? Read the Privacy Policy.